Frequently Asked Questions
If you have a question or concern, it's more than likely someone has already asked us that very same thing; therefore, this page is really useful in helping to get you the answers you need as quickly as possible.
Printing, Embroidery & Customisation
There is a minimum order of 25 garments for sublimation printing.
Woven labels: This is ideal for those that want all manufacturer labelling removed and their own branded labelling inside the products. We have a minimum order of 500 labels, although we are able to stitch these into your products in batches of 25 at a time (so you do not need to commit to the purchase of 500 garments at one time). These minimum order volumes cannot be reduced. We charge for the labels themselves and will additionally charge a stitching fee for each label sewn into the products, on top of the cost of the labels.
Printed Labelling: For those requiring smaller order volumes, we are able to print your branding into the inside of the neck. In most cases this is only possible on t-shirts, as the inside of jumpers and hoodies are not suitable for printing.
When printing onto light colours, we do not need a base coat, as the inks are darker than the surface we are printing onto, therefore this is a much more cost effective choice when on a tight budget.
Base coats only need considering when DTG or screen printing. With embroidery, vinyl and digital transfer printing, the colour of the garment will have no impact on the cost.
While we specialise in (& recommend) eco friendly and ethical products, we are able to source products from numerous brands, through our network of suppliers. This includes reputable brands like Gildan, Anvil, Fruit of The Loom & American Apparel. So whatever your needs are, we can normally help.
Due to the nature of embroidery, we are not able to embroider into some thicker garments. With most thicker garments designed for embroidery, special pockets are created for decorators, to ensure the embroidery is not going through the bulk of the thickness (with products like coats). As a result when working with thicker materials we only embroider onto products we are able to source ourselves, ensuring the product has been designed with embroidery in mind. Purchasing products not designed for embroidery and then trying to embroider them can be risky and can lead to a poor quality end product.
Options for removing branding may be available on some products, but this will be subject to minimum orders.
We are not able to provide Digital Mockups before an order has been placed, due to the time involved in producing these.
For example: an order of 10 Fairtrade garments may incur a shipping charge of £15 (£1.50 per garment). An order of 50 would still incur this charge of £15 (30p per garment).
Shipping prices vary across our ranges, as a result of differing logistics for each, so some ranges may be more cost effective and have faster delivery times than others.
We do not store large quantities of our products in our UK offices, as we’re keen to keep wastage down to a minimum. However this has no impact on the quantities we are able to provide for our clients.
- The size of your order
- The type of products you have ordered
- The amount of printing you need and the print method
- The volume of orders we currently have
We usually advise allowing about 14-21 days for your order (express delivery options are available). Please always tell your account manager the date your need your order delivered at time of purchase. If you require express delivery please inform your account manager.
- Check your offices internal mail, or neighbouring buildings to ensure your delivery has not ended up with the wrong person
- Ensure your parcel has not been moved by someone else in your building
- Ensure you have not missed the delivery, and been left a note with a re-delivery/collection options
- Check that you have the correct delivery date, as specified on your job sheet
Please also bear in mind if being delivered by a courier, unless specified otherwise your order may be delivered later in the day, so please allow for this.
Price Match Promise
- The price of the quote you have received before VAT is added
- The product codes/name of products/brand of garments that you have been quoted
- The print method you have been quoted
This will allow us to make a comparison and find ways to bring down our quote.
- Our ethical policies do not allow us to supply the garment that has been quoted by another provider
- Our print methods or Inks are of a higher quality, and therefore cannot offer a price that matches that of an inferior print quality.
Your account manager will always have to follow up with an email to confirm prices in writing. This protects you and us.